Refund Policy

1. Introduction

At The Wicks Truth, we strive to ensure your satisfaction with our premium TradingView indicators and educational content. This Refund Policy outlines our guidelines for refunds and is designed to be fair to both our customers and our business.

Please read this policy carefully before making a purchase. By purchasing our products, you agree to the terms of this Refund Policy.

2. Digital Products

Our products include TradingView indicators, trading strategies, and educational content, which are digital in nature. Due to the digital nature of our products and the inability to "return" digital items, all sales are generally final.

However, we understand that issues may arise, and we are committed to ensuring customer satisfaction. Please see the sections below for specific refund scenarios.

3. Refund Eligibility

Refunds may be considered in the following circumstances:

3.1 Technical Issues

If you experience technical issues with our products that significantly impair their functionality, and our support team is unable to resolve these issues within a reasonable timeframe (typically 7 business days), you may be eligible for a refund. To qualify:

• You must contact our support team at support@thewickstruth.shop within 14 days of purchase
• You must provide detailed information about the technical issues you're experiencing
• You must cooperate with our support team's troubleshooting efforts

3.2 Product Misrepresentation

If you believe that a product was significantly misrepresented in its description, you may request a refund within 7 days of purchase. Your request should include specific details about how the product differs from its description.

Please note that subjective dissatisfaction with a product's performance in the market does not constitute misrepresentation. Trading and investing involve risk, and no indicator or strategy can guarantee profits.

4. Non-Refundable Purchases

The following purchases are non-refundable:

• Products that have been in your possession for more than 14 days
• Products where you have already received and accessed the full content
• Subscription services after the first 48 hours of purchase
• Products purchased during special promotions or sales that were explicitly marked as non-refundable

5. Refund Process

To request a refund, please follow these steps:

1. Contact our support team at support@thewickstruth.shop with the subject line "Refund Request"
2. Include your order number, the date of purchase, and the product(s) for which you're requesting a refund
3. Provide a detailed explanation of why you're requesting a refund
4. Include any relevant screenshots or documentation that support your request

We will review your request and respond within 5 business days. If your refund is approved, we will process it within 10 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.

6. Cryptocurrency Payments

For purchases made with cryptocurrency:

• Refunds will be processed in the same cryptocurrency used for the original purchase
• The refund amount will be calculated based on the USD value of the original purchase at the time of refund
• You must provide a valid wallet address for the refund
• We are not responsible for any transaction fees associated with the refund

Please note that due to the volatile nature of cryptocurrency prices, the value of your refund in fiat currency may differ from your original payment amount.

7. Educational Content and Trading Disclaimer

Our products are designed for educational purposes and to assist with technical analysis. However, trading and investing involve risk, and past performance is not indicative of future results.

We do not guarantee that our indicators, strategies, or educational content will result in profitable trades. Market performance is not a valid reason for requesting a refund.

8. Abuse Prevention

To prevent abuse of our refund policy, we reserve the right to:

• Track product usage and access
• Deny refunds to customers with a history of excessive refund requests
• Require additional verification before processing refunds
• Ban users who attempt to abuse our refund policy

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this policy periodically for changes.

The Refund Policy that was in effect at the time of your purchase will apply to your refund request.

10. Contact Us

If you have any questions about this Refund Policy, please contact us at:

The Wicks Truth
Email: support@thewickstruth.shop